Terms & Conditions Of Business

I. Warranty: Machines are warranted for free replacement of any parts found defective due to any manufacturing defect for a period of one year from date of despatch from our end.

II. Delivery Period: Goods will normally be handed over to shippers as per the time frame mentioned in the Proforma Invoice, effective from date of confirmed order received with advance remittance. In case of any special modification or customization, the lead time will increase accordingly. Force Majeure applies.

III. Export Packaging: Our machines are all professionally packed in recyclable wooden crates or in the case of tea bags, in CFC cartons. The packaging is extremely sturdy and secure to avoid any damage in transit.

IV. Shipment :We can ship the machine anywhere in the world by sea, air or express service - as required by the customer.

V. Transit Insurance: We recommend to our customers to take transit insurance for their own security.

VI.Technical Support: We offer free technical support to our customers from Calcutta over phone / email / instant messaging on a 24/7 basis.

VII. Machine Erection: The machines do not require any erection work.

VIII. Machine Footprint & Weight: The bench-top machines have an exceeding small footprint. The dimensions are available on the catalogues. The gross weight including export-worthy packing is normally within 50 to 60 kilograms.

IX. Machine Simplicity:It is stressed that our machines are extremely user friendly and simple to operate, and require very maintenance.

X.Standard Payment Terms:For small orders below US$ 3,000 (Indian Rs. 1,50,000) our terms are 100% advance with the order confirmation. If your order exceeds US$ 3,000 (Indian Rupees 1,50,000) you may send 40% advance along with the purchase order, and balance 60% before dispatch of goods.

XI. Machine Footprint & Weight : The machines have an exceeding small footprint. The dimensions are available on the catalogues. The gross weight including export-worthy packing is normally within 500 kilograms.

XII.Our Bankers:
A. For Foreign Orders
1. HSBC Shakespeare Sarani Branch, 31 Shakespeare Sarani, Kolkata 700017 India.
2. Bank of India, Kolkata Overseas Branch, Netaji Subhas Road, Kolkata 700001 India.
B. For Indian Orders
Bank of India, Free School Street Branch, Kolkata 700016.

XIII. Our Import Export Code Number: 0298025663.

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